How to report an issue


(Crispy) #1

For official Technical and Customer Support for Brink, please refer to the contact information listed on the last page of your Brink game manual. The official technical support forums are provided by Bethesda Softworks and can be found here.
If you are having a technical problem with BRINK and wish to discuss it with our community here at Splash Damage, please take the following steps before posting:

[ol]
[li]Ensure you meet our Minimum System Requirements[/li][li]Ensure your Graphics Drivers are up to date[/li][li]Check our Known Issues List for common issues and workarounds (thread will be up soon)[/li][li]Use the forum’s search function to see if the issue has already been reported[/li][li]Do not report more than one issue in a single thread[/li][li]If you cannot find an existing report for the issue, report it with the following information:[/li][/ol]

Title

[ul]
[li]Be sure to include keywords specific to the bug[/li][li]If you get an error message, carefully type it into the title (copy+paste works)[/li][li]If you have a crash, WRITE ‘CRASH’ IN CAPITAL LETTERS![/li]e.g. “CRASH: Game crashed while playing on a dedicated server playing SecTow”
[li]We may change the title of your report to make it easier to locate[/li][/ul]

Description

[ul]
[li]A description of the issue observed[/li][li]Try to be as detailed as possible with your description[/li]e.g. ‘flickering’ is more illuminating than ‘corrupt’ or ‘broken’
[li]More information is better information. A history of the match up until that point may include the one valuable clue that tips us off to the cause.[/li][/ul]

Steps to Reproduce

[ul]
[li]A chronological list of steps you took to produce the issue[/li][li]If you have found a ‘perfect’ way to get this issue, you are awesome and we want to know![/li][li]Again, don’t omit any information you think isn’t important; it might be important![/li][/ul]

Useful Files

  • [li]DxDiag[/li][LIST]
    [li]Ideally we’d like one of these with every report, especially for Video, Audio, Performance and Stability issues[/li][li]You can produce this text file by typing “dxdiag” in the Search bar of the Start menu[/li][li]Use Save all information to save the text file[/li][li]If you don’t have somewhere to serve the file from, you can copy the all of the text directly into the end of the report[/li][li]Wrap [/li]tags around the DxDiag text to make it take up less space e.g.

    DxDiag text goes here

    ```

[li]Screenshot[/li][ul]
[li]Ideally we’d like one of these for every major visual issue you spot[/li][li]You can take this in Steam via F12[/li][li]You can also use Ctrl+Alt+Tilde (Ctrl+Alt+`) to bring down the console; type “screenshot” and press enter to save a screenshot[/li][li]Screenshots are saved to …\Program Files (x86)\Steam\userdata#user#\22350\local\base\screenshots[/li][/ul]
[li]Console Dump[/li][ul]
[li]You don’t necessarily have to include this for every report. If we need one, we’ll ask for one.[/li][li]Sometimes error prints in the console can tell us more about an issue[/li][li]You can bring down the console (see above) and type “condump” to produce a log of the most recent events logged to the console[/li][li]Console dumps are saved to …\Program Files (x86)\Steam\userdata#user#\22350\local\base[/li][/ul]
[/LIST]


(twchDUK) #2

conDump



------ Initializing File System ------
Loaded pak000.sdpk2
Loaded pak001.sdpk2
Loaded pak002.sdpk2
Loaded pak003.sdpk2
Loaded zzzenglish000.sdpk2
Loaded zzzenglish001.sdpk2
Loaded zzzenglish002.sdpk2
Loaded zzzenglish003.sdpk2
Current search path:
E:\WINDOWS 7\STEAM\userdata\45456428\22350\local/base
C:\Users\DUK\AppData\Local\Splash Damage\Brink/base
e:\windows 7\steam\steamapps\common\brink/base
zzzenglish003.sdpk2
zzzenglish002.sdpk2
zzzenglish001.sdpk2
zzzenglish000.sdpk2
pak003.sdpk2
pak002.sdpk2
pak001.sdpk2
pak000.sdpk2
file system initialized.
--------------------------------------
Loaded 3781 manifest elements in 7 ms - 192Kb
Discarded 0 manifest elements
Max filename length: 0 characters
Brink 1.0.22745.47105  win-x86 May 12 2011 16:34:17
execing 'brinkconfig.cfg'
couldn't exec 'autoexec.cfg'
Vendor: 1002 Device: 9598
2600 MHz AMD CPU with MMX & 3DNow! & SSE & SSE2 & SSE3 & HTT
4 logical cores
4 physical cores
HT enabled
4096 MB System Memory
512 MB Video Memory
Initializing performance queries
Winsock Initialized
Found interface: {F7033940-B65C-4774-B01C-757A2EF895CF} Microsoft Virtual WiFi Miniport Adapter - 0.0.0.0 NULL ip - skipped
Found interface: {22B0A4E9-8C80-4DF2-BEA3-91D98CC514F9} RNX-N180UBE Wireless LAN 802.11n USB 2.0 Network Adapter - 192.168.1.42/255.255.255.0
Found interface: {56F58D55-EA6B-4754-B675-1200B4E7D3E7} Broadcom NetLink (TM) Gigabit Ethernet - 0.0.0.0 NULL ip - skipped
Sys_InitNetworking: adding loopback interface
--- Loading sequence: init ---
sound index file 'generated/preload/sound/pc/english/init.soundpreload' is zero length
------- Initializing render context --------
Initializing OpenGL subsystem
...calling LoadLibrary( 'wtsapi32.dll' ): succeeded
...initializing Windows Terminal Server API
...registered window class
...registered fake window class
...calling LoadLibrary( 'opengl32' ): succeeded
...initializing QGL
X..WGL_ARB_create_context_profile not found
X..WGL_ARB_multisample not found
X..WGL_EXT_framebuffer_sRGB not found
----- R_InitOpenGL -----
GL_VENDOR: ATI Technologies Inc.
GL_RENDERER: ATI Radeon HD 3600 Series      
GL_VERSION: 3.3.10758 Compatibility Profile Context
Vendor: 1002 Device: 9598
...using GL_ARB_multitexture
...using GL_ARB_texture_cube_map
...using GL_ARB_texture_non_power_of_two
...using GL_ARB_texture_compression
...using GL_EXT_texture_compression_s3tc
...using GL_EXT_texture_filter_anisotropic
   maxTextureAnisotropy: 16.000000
...using GL_1.4_texture_lod_bias
...using GL_EXT_texture3D
...using GL_EXT_texture_rectangle
...using GL_ARB_texture_rectangle
...using GL_EXT_stencil_wrap
...using GL_ARB_vertex_buffer_object
...using GL_ARB_vertex_program
...using GL_ARB_fragment_program
X..GL_EXT_depth_bounds_test not found
...using GL_ARB_point_sprite
...using GL_ARB_occlusion_query
...using GL_ARB_framebuffer_object
...using GL_EXT_packed_depth_stencil
...using GL_EXT_blend_minmax
...using GL_ARB_multisample
...using GL_ARB_shader_objects
...using GL_ARB_vertex_shader
...using GL_ARB_fragment_shader
...using GL_ARB_shadow
...using GL_EXT_gpu_program_parameters
...using GL_ARB_draw_buffers
...using GL_EXT_timer_query
X..GL_GREMEDY_string_marker not found
...using GL_EXT_texture_compression_latc
...using GL_EXT_texture_sRGB
...using GL_ARB_pixel_buffer_object
...using GL_NV_float_buffer
...using GL_ARB_texture_rg
...using GL_ARB_half_float_vertex
...using GL_ARB_sampler_objects
X..GL_ARB_tesselation_shader not found
X..GL_ARB_debug_output not found
----- Initializing Sound System Stage 1 ------
...initializing XAudio2
...Succeeded
2 Sound Playback Devices Found:
...Speakers (High Definition Audio Device)
...Digital Audio (S/PDIF) (High Definition Audio Device)
2 Sound Capture Devices Found:
...Speakers (High Definition Audio Device)
...Digital Audio (S/PDIF) (High Definition Audio Device)
----- Sound System Stage 1 Initialized  -----
Brink using MMX & SSE & SSE2 & SSE3 for SIMD processing
enabled Flush-To-Zero mode
enabled Denormals-Are-Zero mode
----- Initializing Decls -----
Build is packaged - decl_useBinaryCache is read-only
Loaded generated/decl2/base/system_dep.declb 2033 entries in 25 ms
base/table: binary database of 66 entries (13.43Kb) loaded in 1 ms
base/material: binary database of 3524 entries (780.74Kb) loaded in 26 ms
base/skin: binary database of 193 entries (15.94Kb) loaded in 2 ms
base/soundclass: binary database of 42 entries (5.34Kb) loaded in 1 ms
base/sound: binary database of 1962 entries (453.13Kb) loaded in 18 ms
base/soundfx: binary database of 22 entries (8.26Kb) loaded in 0 ms
base/soundmixer: binary database of 49 entries (9.37Kb) loaded in 1 ms
base/reverb: binary database of 33 entries (6.30Kb) loaded in 0 ms
base/movie: binary database of 16 entries (3.24Kb) loaded in 0 ms
base/particleSystem: binary database of 287 entries (373.80Kb) loaded in 6 ms
base/articulatedFigure: binary database of 1 entries (3.18Kb) loaded in 0 ms
base/atmosphere: binary database of 32 entries (34.30Kb) loaded in 0 ms
base/ambientCubeMap: binary database of 41 entries (49.50Kb) loaded in 0 ms
base/decal: binary database of 9 entries (3.21Kb) loaded in 0 ms
base/surfaceType: binary database of 16 entries (2.24Kb) loaded in 0 ms
base/renderProgram: binary database of 189 entries (363.79Kb) loaded in 3 ms
base/renderBinding: binary database of 270 entries (19.73Kb) loaded in 1 ms
base/locString: binary database of 4175 entries (347.48Kb) loaded in 24 ms
base/model: binary database of 248 entries (736.29Kb) loaded in 6 ms
base/postProcess: binary database of 61 entries (18.41Kb) loaded in 1 ms
base/animManager: binary database of 2 entries (5.18Kb) loaded in 0 ms
decl folders scanned and loaded in 5 ms
------------------------------
------- Initializing renderSystem --------
Precaching renderBinding...
Precached renderBinding in 3 ms
WARNING: RES1007: Defaulted - idDeclMaterial: screenrestore
WARNING: RES1007: Defaulted - idDeclMaterial: screenrestorefraction
WARNING: RES1007: Defaulted - idDeclMaterial: ppscreenrestore
WARNING: RES1007: Defaulted - idDeclMaterial: ppscreenrestorefraction
renderSystem initialized.
--------------------------------------
WARNING: idAudioCaptureBufferDSound::Initialize: DirectSoundCaptureCreate8() returned error -2005401480
81 strings read from localization/english/strings/maps/aquarium.lang
143 strings read from localization/english/strings/maps/ccity.lang
98 strings read from localization/english/strings/maps/challenges.lang
74 strings read from localization/english/strings/maps/common.lang
76 strings read from localization/english/strings/maps/reactor.lang
36 strings read from localization/english/strings/maps/recycling.lang
101 strings read from localization/english/strings/maps/refuel.lang
122 strings read from localization/english/strings/maps/resort.lang
87 strings read from localization/english/strings/maps/sectow.lang
104 strings read from localization/english/strings/maps/shipyard.lang
53 strings read from localization/english/strings/maps/terminal.lang
194 strings read from localization/english/strings/abilities.lang
38 strings read from localization/english/strings/admin.lang
184 strings read from localization/english/strings/attachments.lang
316 strings read from localization/english/strings/campaign.lang
206 strings read from localization/english/strings/ccf.lang
569 strings read from localization/english/strings/code.lang
31 strings read from localization/english/strings/dlc1.lang
578 strings read from localization/english/strings/game.lang
120 strings read from localization/english/strings/guis.lang
156 strings read from localization/english/strings/loadtips.lang
717 strings read from localization/english/strings/menus.lang
193 strings read from localization/english/strings/tasks.lang
122 strings read from localization/english/strings/tiparchive.lang
59 strings read from localization/english/strings/weapons.lang
Couldn't open journal files
----- Initializing Sound System Stage 2 ------
Precaching soundfx...
Precached soundfx in 1 ms
Precaching reverb...
Precached reverb in 1 ms
Precaching soundclass...
Precached soundclass in 2 ms
Precaching soundmixer...
Precached soundmixer in 3 ms
----- Sound System Stage 2 Initialized  ----
execing 'localization/english/defaultbinds.cfg'
------- Input Initialization -------
Initializing DirectInput8...
...calling LoadLibrary( 'user32.dll' ): succeeded
...initializing Raw Input
mouse: Raw Input initialized.
...calling LoadLibrary( 'imm32.dll' ): succeeded
...initializing Input Method Editor
------------------------------------
game using MMX & SSE & SSE2 & SSE3 for SIMD processing
enabled Flush-To-Zero mode
enabled Denormals-Are-Zero mode
base/ammoDef: binary database of 36 entries (5.32Kb) loaded in 1 ms
base/invItemDef: binary database of 72 entries (101.24Kb) loaded in 1 ms
base/itemPackageDef: binary database of 70 entries (9.99Kb) loaded in 0 ms
base/stringMap: binary database of 280 entries (317.50Kb) loaded in 4 ms
base/damageDef: binary database of 78 entries (16.06Kb) loaded in 1 ms
base/damageFilter: binary database of 64 entries (29.43Kb) loaded in 0 ms
base/campaignDef: binary database of 4 entries (3.19Kb) loaded in 0 ms
base/quickChatDef: binary database of 198 entries (41.50Kb) loaded in 1 ms
base/mapInfoDef: binary database of 29 entries (13.52Kb) loaded in 0 ms
base/toolTip: binary database of 377 entries (50.30Kb) loaded in 2 ms
base/targetInfo: binary database of 7 entries (2.20Kb) loaded in 0 ms
base/proficiencyItem: binary database of 192 entries (23.93Kb) loaded in 1 ms
base/rankDef: binary database of 25 entries (4.47Kb) loaded in 0 ms
base/gui: binary database of 20 entries (75.42Kb) loaded in 0 ms
base/teamInfo: binary database of 2 entries (3.18Kb) loaded in 0 ms
base/task: binary database of 68 entries (20.96Kb) loaded in 1 ms
base/requirement: binary database of 48 entries (6.36Kb) loaded in 0 ms
base/guiTheme: binary database of 1 entries (2.18Kb) loaded in 0 ms
base/animStateMachine: binary database of 8 entries (2.30Kb) loaded in 0 ms
base/camera: binary database of 59 entries (7.98Kb) loaded in 0 ms
base/entityDef: binary database of 501 entries (586.46Kb) loaded in 6 ms
base/selectableItem: binary database of 93 entries (12.52Kb) loaded in 1 ms
base/bodyType: binary database of 3 entries (5.21Kb) loaded in 0 ms
base/playerClass: binary database of 4 entries (3.19Kb) loaded in 0 ms
base/botBehavior: binary database of 7 entries (5.24Kb) loaded in 0 ms
base/effectTimeline: binary database of 321 entries (70.93Kb) loaded in 2 ms
base/botObjective: binary database of 80 entries (25.11Kb) loaded in 1 ms
base/botPersonality: binary database of 5 entries (3.23Kb) loaded in 0 ms
base/botDifficulty: binary database of 1 entries (3.18Kb) loaded in 0 ms
base/unlock: binary database of 167 entries (21.13Kb) loaded in 1 ms
game decl folders scanned and loaded in 5 ms
Initializing event system
...668 event definitions
Initializing class hierarchy
...132 classes, 73480 bytes for event callbacks
WARNING: RES1007: Defaulted - sdTexture: _msaaaltimage
WARNING: RES1007: Defaulted - sdTexture: _viewcolor
WARNING: RES1007: Defaulted - sdTexture: _screenlighting
WARNING: RES1007: Defaulted - sdTexture: _speculartable
WARNING: RES1007: Defaulted - sdTexture: _screendepth
WARNING: RES1007: Defaulted - sdTexture: _borderclamp
WARNING: RES1007: Defaulted - sdTexture: _screenmip2_1
WARNING: RES1007: Defaulted - sdTexture: _diffusionmask
WARNING: RES1007: Defaulted - sdTexture: _msaaimage
--- Completed loading sequence in 6.60s ---
FinishResourceLoads in 65 ms
--- Loading sequence: gameinit ---
loading sound index 'generated/preload/sound/pc/english/gameinit.soundpreload' with 4522 entries
Loaded sound index in 5 ms
Allocating 253744 bytes for spawning entities.
Server size: 468
Client size: 7248
Session size: 66904
--------- Initializing Game ----------
gamename: baseBrink-1
gamedate: May 12 2011
Initializing global UI namespaces
...10 namespaces
...46 properties
Precaching teamInfo...
WARNING: RES1007: Defaulted - idDeclSoundShader: sounds/music/disguise_blown
    teamInfo resistance: !Missing sound 'snd_music_disguise_blown' = 'sounds/music/disguise_blown'
            teamInfo security: !Missing sound 'snd_music_disguise_blown' = 'sounds/music/disguise_blown'
Parsed source gui 'democharge' in 4 ms
Precached teamInfo in 335 ms
Precaching playerClass...
Precached playerClass in 0 ms
Precaching bodyType...
Parsed source gui 'weapons/scope_01' in 3 ms
Precached bodyType in 847 ms
Precaching quickChatDef...
Precached quickChatDef in 48 ms
Precaching selectableItem...
Precached selectableItem in 620 ms
Precaching rankDef...
Precached rankDef in 6 ms
Precaching unlock...
Precached unlock in 39 ms
Precaching proficiencyItem...
Precached proficiencyItem in 11 ms
Precaching botObjective...
Precached botObjective in 17 ms
Precaching botPersonality...
Precached botPersonality in 1 ms
Precaching botDifficulty...
Precached botDifficulty in 0 ms
Precaching invItemDef...
Precached invItemDef in 2 ms
Precaching campaignDef...
Precached campaignDef in 0 ms
Precaching ammoDef...
Precached ammoDef in 0 ms
Precaching toolTip...
Precached toolTip in 39 ms
Precaching movie...
Precached movie in 10 ms
Precaching locString...
Precached locString in 145 ms
Precaching requirement...
Precached requirement in 2 ms
    stringMap loadtips: !Missing locStr 'text_loadtips_0077' = 'game/loadtips/0077'
    stringMap loadtips: !Missing locStr 'text_loadtips_0114' = 'game/loadtips/0114'
Precaching mapInfoDef...
Precached mapInfoDef in 33 ms
Precaching campaignDef...
Precached campaignDef in 0 ms
WARNING: RES1007: Defaulted - sdDeclPostProcess: _default
WARNING: RES1007: Defaulted - sdDeclAmbientCubeMap: _default
Parsed source gui 'mainmenu_new' in 433 ms
Parsed source gui 'purewait' in 2 ms
Parsed source gui 'system' in 3 ms
Parsed source gui 'messagebox' in 8 ms
WARNING: RES1007: Defaulted - idDeclSoundShader: sounds/gui/sec_rank_up
WARNING: RES1007: Defaulted - idDeclSoundShader: sounds/gui/res_rank_up
Parsed source gui 'tallybox' in 10 ms
Parsed source gui 'guis/demos/hud' in 3 ms
Parsed source gui 'hud' in 75 ms
Parsed source gui 'limbo' in 101 ms
Parsed source gui 'chat' in 3 ms
Parsed source gui 'takeviewnote' in 3 ms
Parsed source gui 'scoreboard' in 8 ms
Parsed source gui 'endgamereview' in 111 ms
Parsed source gui 'taskmenu' in 7 ms
Parsed source gui 'infobox' in 5 ms
Parsed source gui 'commandpostmenu' in 10 ms
Parsed source gui 'fademenu' in 7 ms
Parsed source gui 'cutscene' in 3 ms
Parsed gui 'guis/demos/hud' in 0 ms
Initializing global player 0 UI namespaces
...12 namespaces
...132 properties
LoadNetVars: Server loaded default table with 2071 entries
--- Completed loading sequence in 7.48s ---
FinishResourceLoads in 00:02
=== Restore Profile 'twchDUK' ===
Server config changed to: Custom
DisconnectSafe: Appending cmd system disconnect...
Parsed gui 'mainmenu_new' in 233 ms
Parsed gui 'messagebox' in 2 ms
Parsed gui 'tallybox' in 1 ms
Parsed gui 'system' in 1 ms
game initialized.
--------------------------------------
------------- Initialized in 00:16 -------------
[BINK] pubdevlegal_splash.bik: ran from memory
--- Common Initialization Complete ---
=== D I S C O N N E C T ===
=== Profile Apply ===
execing 'localization/english/defaultbinds.cfg'
idCVarCallback_VoicePackChanges::OnChanged()
****introstart****
Spent 196ms waiting
Spent 508ms total
Finished compositing contextId -2 team security (0) cinematic: true
Spent 6ms waiting
Spent 395ms total
Finished compositing contextId -2 team resistance (1) cinematic: true
Spent 9ms waiting
Spent 413ms total
Finished compositing contextId -2 team resistance (1) cinematic: true
Spent 52ms waiting
Spent 458ms total
Finished compositing contextId -2 team resistance (1) cinematic: true
Changing input language to 0X9, sub language 0X400
Changing input language to 0X9, sub language 0X400
]condump
usage: conDump <filename>
]condump
usage: conDump <filename>
]condump startup
Dumped console text to startup.txt.


(PublicSafety) #3

How do we post the issues on Xbox?? People are describing, with pics in their posts, plus all the videos on youtube… and you still ask for more…


(RobbedCustomer) #4

I’ve reported plenty of issues, care to do anything about it?